If you have had difficulty seeing this site, it's the fault of Hurricane Sandy.
This site lives within computers that are in Lower Manhattan, where there is a major electricity blackout. Ever prepared, they are well equipped with emergency generators, and have survived other similar dramas, but when their basement filled with water, their fuel pumps and fuel tanks were completely flooded and unable to deliver any more fuel to tye seventeenth floor, wher the generators are.
So they sat and watched the generators slowly run out of fuel, apparently unable to do anything... but New Yorkers are not so easily beaten. They ordered fuel from elsewhere, marshalled their software coding types, and stood by to carry bottles of fuel up seventeen floors (the lifts were off, too). That's what I call customer service.